Originally Posted by Starwood Lurker

Which probably means that I know a little more about the situation here than everyone else.

Suffice to say, the hotel has been responsive to every contact we have had with them recently, so I really do not think it will be an ongoing affair...unless of course a new round of front desk associates are hired and are temporarily overwhelmed by all the training they have to endure. Still, time and experience cures that eventually.