Lets hope this is no longer an issue in the future....
I would like to apologize for any inconvenience you experienced during your stay with us. It was brought to my attention about your 4pm late checkout which I have extended to 4pm. Thank you for bringing to my attention this issue and I assure you that we will do an extensive re-training with all our associates with the benefits of our Platinum Starwood preferred Guest Program.
If I can be of further assistance to you please do not hesitate to contact me directly.
Sincerely,
Craig Hiroshi Nishio Assistant Front Office Manager
THE ST. REGIS SAN FRANCISCO 125 THIRD STREET SAN FRANCISCO, CALIFORNIA 94103