However, as as been discussed in prior threads, Hilton's Executive management team is really not interested in what we have to say.
But I think we FTers have pretty much given up on trying to get Hilton to take note of our feedback.
My official title has 'Executive' in there, however, I am attached to a particular hotel. I am here - in a non-official capacity - and I am listening.
I completley understand the frustration that people experience - I have recieved the very same cookie-cutter responses that either do not address the problem, or only address the first point, from our US based customer service centres.
From the other end of the telephone/email, I encounter a number of problems with guests. Yes, you do annoy me sometimes, but I know that I'm here to make you happy. If I can't, I'm not doing my job.
My job would be much easier if everyone else in customer service actually cared.