FlyerTalk Forums - View Single Post - Fixing Hilton's Corporate Customer Service
Old Sep 27, 2010 | 9:49 pm
  #2  
travelexpert
15 Years on Site
 
Join Date: Aug 2005
Programs: AA Plt 3MM; UA 1K 2 MM; MR Lifetime Plat; HH Lifetime Diamond; HH Diamond; IGH Spire Ambas; SPG Gold
Posts: 2,149
I think your idea is excellent.

However, as as been discussed in prior threads, Hilton's Executive management team is really not interested in what we have to say.

As a starting point, the staff who work the Diamond Desk are in general pathetic. And getting worse.

But I think we FTers have pretty much given up on trying to get Hilton to take note of our feedback.
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