Originally Posted by
JFKSFOLAX_friend
William - clearly there is a problem with this hotel honoring SPG's rules on Platinum upgrades. Pointing out one instance where the hotel plays by the rules doesn't prove that the problem is fixed.
Well, clearly, they do get it right on occasion, don't they?
Should we point out the post numbers where Platinum guests were not given upgrades when spg.com shows better rooms? Should we point out the post numbers where the property backtracked and changed their story on why they denied an upgrade?
Yes. I'm sure that someone has the discretionary time to do that.
How long has the 4 PM Platinum check-out been in existence? I believe it has been around since this property opened. How can they get this wrong? I can see a mistake if the policy changed...but it has been around since the get go for this hotel, right?
It certainly precedes the hotel joining Starwood/SPG.
The hotel is OBVIOUSLY trying to cut corners when it comes to Platinum benefits. This is really not deniable/debatable.
I don't believe that. I do believe that they can use some guidance, however, so everyone should keep letting us know when they fail to meet expectations.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]