<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PresRDC:
777Brit, now I understand how SABRE could make such a mistake, but do you not agree that the AAgent should have realized it was a mistake? Personnally, I think it is not unreasonable to expect an AAgent to know what types of aircraft are, or are not, being operated by the airline at which he or she is employed.</font>
I totally agree with you! Obviously, the agent is a complete muppet.
When I worked for American, I knew every aircraft type we operated, as did the *majority* of my colleagues. Sometimes, I'd hold 'Aircraft Recognition' classes with my more clueless colleagues!