Originally Posted by
crazywudsl
Said 1pm only as it's based upon availability after calling the front desk. This isn't a resort or conference hotel per platinum concierge when making the reservation (I didn't check).
This is not a resort or conference hotel.
Corporate just told me that 4pm late checkout is always based upon availability which is not in the fine print for SPG.com benefits.
Doubtful that it was anyone in the corporate office. Customer service, perhaps? My apologies, but please call back and insist that they file a case. If they resist, ask to speak to a supervisor.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]