FlyerTalk Forums - View Single Post - Compensation for downgrade Diamond mid-stay?
Thread: Compensation for downgrade Diamond mid-stay?
View Single Post
Old Sep 26, 2010 | 10:44 pm
  #68  
Keyser
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,672
Originally Posted by Guava
I found it quite hard to believe that the GM can claim ignorance due to not being informed given the amount of time elapsed and Hilton corp intervention.
it can happen....earlier this year i had a number of problems with a spg stay in jakarta....i tried to resolve it at the property but could not do so....tried to get in touch with the manager but the property would not do that for me....came back home & raised a complaint with spg corporate....it took a few week & then i finally got in touch with the manager....he said he was completely unaware of the situation & now that he has gone through the series of events, he would refund my entire stay....within 7 days i had the complete refund....
Keyser is offline  
Reply