Originally Posted by millburnmike

Inbound to LHR is another story. This is when you really need FastTrack if you come in behind another flight with a lot of travellers clogging up other 'all other passports' queue...and this happens to me a least half the time. I did once use a FastTrack pass that I had left over from a Virgin flight without any problem.

Just to be cute, I usually take the opportunity to ask the concierge about FastTrack and the lack of an arrivals lounge. Even though I'm sure nothing will change until the *A terminal opens at least its fun to see them squirm trying to explain it.