I got 100% on a platinum challenge and in fact when I called to see how far I was from making platinum I was between flights calling from the AC in Chicago.

It was a Sunday and the CSR realized that I was mid trip and actually offered to make me platinum as we were on the phone even though I was still a little short.

She offered, I didn't ask and I was so overwhelmed with her generosity that I forgot to note her name. Wish I had because she made my day and I would like to have been able to compliment her courtesy to AA.



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Rachel
Pepperell, MA
AA Plat