After writing the above, I did a rather fast search in every thread I've ever subscribed to since I joined FT in 2004. Below are some Points.com threads where people had problems... and then, the last one is the coup de grāce.

See posts from the final pages to find how it ended, and a list of MANY email addresses of execs at the company in 2005. Some may still be there. Post 1142 lists them, but previous posts may have phone numbers and even direct line extensions. You'll have to look. And yes, you can tell I DO NOT like Points.com! Good luck.

http://www.flyertalk.com/forum/miles...ot-joking.html

http://www.flyertalk.com/forum/miles...oints-com.html

http://www.flyertalk.com/forum/miles...-zip-code.html

http://www.flyertalk.com/forum/miles...nd-2005-a.html

http://www.flyertalk.com/forum/miles...-com-saga.html

coup de grāce:
http://www.flyertalk.com/forum/ameri...-per-mile.html