BBB is a sham. They will do nothing for you.
Contact the Attourney General instead or contact the police in the city where this company does business.

Seriously.

There have been NUMEROUS threads on the fact that Points.com basically S*CK

I have had many dealings with them in the past. They are only good for one type of transaction:

If you buy or transfer miles between airlines, they run that system and will honor the move. And even then, good luck if there are timing glitches (like, you saw an award fare, moved miles, hoped they will credit in 3 days or how ever long the airline says it takes, and they fail to, causing your award fare to go away by then)

Sharebuilder was THE WORST of WORST of all things involving points.com way back when over 100 of us did a promo with AA and points.com involving that company among others.

I sure hope you get your miles but what you actually need to do is find any and all email address of execs at Points.com and fire off multi messages to them including all details of what you have going on. There was one we contacted back then that would go on vacations or be unavailable or act stupid but when 100 people contacted her boss and exposed HIS personal details ON this site, we started to get answers. I will try to find old info on it but advise all you know to avoid the company at all costs. There are some entities, like Points.com, that just plain do not do things right. Some may think maybe they have changed but I don't buy it.

MM