Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
I'm glad you had the chance to experience a few hours in the life of a GA. I wish everyone could do the same. It would give everyone a new appreciation of just what GAs have to do and put up with. I know my time in Customer Service (not with an airline) has made me much more tolerant of anyone in CS that I come into contact with now. I've discovered that one has to be a good actor/actress when in Customer Service. No matter how bad a day you are having, you must always put on a good fact to your customers!