I especially hate that in order to talk to them in person, you have to pay for an upgrade to gold member.

If it makes you feel better, I believe that with persistance you will get the points you were expecting!

I have found in the past that email conversations does not tend to have great results, but calling them usually does. You might want to mention that you will post on their facebook site and here your unhapiness. That has worked for me in the past.