Originally Posted by
anshuk
- A miles upgrade request I put in 3 months in advance for BOM-LHR never came through. Frequent calls to the call centre didn't help, they refuse to confirm upgrades until the last minute. That is their system! Ridiculous.
there are tricks to use miles....just putting in a request along with a couple of calls is not enough....i have many million jp miles & i use them all the time to get tickets for my wife....if i remember correctly, i don't think i have paid for a single revenue ticket for the wife for the last 3-4 years....
the best way to do this is to book your tickets with a good travel agent....if they are on good terms with the airline then they will push your upgrade or revenue ticket through....i have lost count of the number of tickets & upgrades i have got this way & i was only refused once when i tried booking at the last minute & the flight was completely full....
let me know if you need contact details of a good ta & i'll pm it to you....
Originally Posted by
anshuk
- Lounge access for Elite tiers: in BOM, the only lounge you're allowed access to as an elite tier is before security check, which kind of defeats the purpose on a domestic flight. Further, the check in agent did not tell me this and I realised only after clearing security.
i can't comment on international since i have not taken an international flight for mumbai in a few years now....but the domestic lounge is after clearing security....
Originally Posted by
anshuk
- Customer Service: The missing miles feature refused to work for me, even 5 days after I took a flight and my miles were not recorded. I emailed JP and received no response for 8 days. I emailed them again complaining about the lack of response and I got a rather cocky reply five days later telling me its not their fault the miles were not recorded - I had made changes to my itinerary. The miles were ultimately recorded after this. No apologies for the delay in reply or anything.
you can actually update your miles online....if they haven't posted in 72 hours then just use the 'missing miles' link on the website....
Originally Posted by
anshuk
These are the main complaints I have. The on board product is good, no doubt. But it simply doesn't make sense accumulating miles when there's no way you can use them!
like i said before, there are ways to use the miles....don't give up on jet....they have their issues but its a great airline....