<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andrzej:
Seat blocks interfere with Self-Service Check-in and Online Check-in in that they often force customers to see an agent to unblock a seat so that it can be assigned. </font>
There's no technical reason why the unblocking can't be done via software. Only possibilities are that:
1. AA doesn't want to implement this software feature
2. AA doesn't want to bare the cost burden of implementing this software feature.
[This message has been edited by rgoel (edited 07-19-2003).]