Hmmm... it would be nice to think that they'd be offering $50 certificates as a token of good faith until they get detailed letters out. But it's probably just a marketing scheme! Now that I've got one of these, I better go use it...

As for response times to other peoples' letters, I don't know why they got to mine so quickly. I'm not Prestige, Elite, or Super Elite. I just sent this by fax to their Calgary Customer Solutions # (866-584-0380).