Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
The real ? is: Why is AA losing its competitive edge period?
I don't know who in the heck is running Customer Marketing there these days, yet they are doing a lousy job. Example below:
P.S. Note to AA: It has been noted that you have declined to match UA re: addtl. SWU's for 1Ks.