Flight/Origin-Destination: AC 8981 YHZ-YOW
Date: August 5, 2010
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? All fine
Was priority boarding offered (if applicable to your status) and efficient? Offered, yes; efficient, moderately
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes on the ground; menus, no
Did crew offer a hot towel prior to the meal service? No
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)To my surprise, no meal of any kind
How was the quality of all the meals? N/A
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
While the flight crew were pleasant and friendly, I was (am!) shocked that there was no meal service at all - not even a cold plate - on this flight, except a bag of almonds. It was almost a two hour flight, over the dinner hour, and while the drinks flowed, there was no mention or offer of food of any kind. I was on a full executive class ticket (not an upgrade), so I'm not sure how that was possible.