This sounds shite....but the bad room realistically is going to stay isn't it?
Take the 2000 points and remember never to go there again.

The most you're going to achieve with emails back and forth is maybe a few more points...but it will be a battle...but

To really go for the throat, the hotel franchise is owned by somerston hotels ltd...

Somerston Hotels UK Limited, Ryon Hill House, Ryon Hill Park, Warwick Road, Stratford upon Avon, UK, CV37 0UX...details here:

http://www.somerstonhotels.co.uk/Som...ment-team.html

I basically haad to 'shop' Birmingham CP into the bosses to get things to improve...good luck!