Flight/Origin-Destination: AC 299 YWG-YVR
Date:
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? kiosk
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Espresso drinks are a bit weak; selection of hard liquor was fine for me; red wine was very average. Soup was okay. Salad uninteresting.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No--learned about delay via SMS while in lounge. Once on board, pilot told us reason for delay.

Onboard - J cabin:
Were the crew professional & well groomed? Well-groomed - yes; one FA was unsmiling and somewhat abrupt, while the other was pleasant
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Eventually
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers - yes; menus - never distributed; meal orders taken in the air and by status
Did crew offer a hot towel prior to the meal service? No
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1:30
How was the quality of all the meals? Salad very boring; main (basil chicken again) was fine
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments Some deficiencies on this flight, possibly due to problems related to delay