Originally Posted by
ORD & LAS
But i haven't had a reply from my guests/
family bout agents being rude to them(D3). Everyone i have registered/
gifted knows the ramifications of flying nonrev. They also know
never to be rude or complain no matter what outcome may arise
when flying. Sure there has been times things don't work according
to plan. But that's how it is and will be expected when flying nonrev
no matter what airline you may fly.
From observing buddy pass riders at airport gates over the years, I would guess that so-called "rude treatment" was actually a case of the pass rider incessantly bugging the gate agent with inane, repetitive questions. I actually marveled at the patience and level-headedness shown by the agents.
My former airline (CO) gave us a form letter to give to the buddy pass rider (along with the pass itself). The letter explained all of the ins and outs of buddy pass travel, and included a sentence about sitting back and letting the agent do her/his work its work, that the agent would let them know when the decision time had been reached.
Matters improved when CO opened pass rider travel offices in its hubs (similar to te AA NRSA Lounges). The buddies could ask their endless questions there, taking the burden off of the gate agent trying to get the flight out on time.