Originally Posted by
channa
Why do you say the problem is still there?
Because it's not about a specific problem onboard or in-flight...you are citing broken jacks, and I am citing the reaction to the broken jack. The problem I'm referring to is the spread of the cultural phenomenon that a voucher should come to you for the tiniest of inconveniences. I like my IFE and I love 9 (despite my low use of UA, I like the idea of hearing the cockpit no matter what), but if I sat down to find a broken jack I'd get over it. Luck of the draw, tell the crew, end of story. Others, not so much.