I once was traveling with my wife on a plane that got diverted due to engine trouble.

Without going into too much detail, I didn't think that they did a very good job of explaining the problem to the passengers or keeping us updated and panic set in with many people crying etc.

When we landed, it was too late for them to fly us on to our destination and they put us up in an incredibly horrible hotel (there was blood on my sheets). It took us 2 hours to receive our luggage and 45 minutes to check into the hotel. By the time we got to sleep it was 2 am, and they told us if we wanted complimentary breakfast in the hotel we'd have to eat between 6:30 and 8 am as the hotel had a mother's day brunch starting at 8am and couldn't accomodate us for that. Our flight out was to leave at 1:30 pm the next day.

I wrote AC and was careful not to complain about the engine failure itself - these things happen and I'm sure AC does everything it can to avoid them. My complaint was with the way it was communicated and the treatment on the ground. I didn't ask for compensation, nor did I expect it. I just wanted them to know that they had to deal with these things better in the future.

AC sent me $200 in travel vouchers, which I thought was a nice gesture.