Flight/Origin-Destination: 032 (PEK-YYZ)
Date: Sept 13
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A (Air China lounge)
Was priority boarding offered (if applicable to your status) and efficient? Y
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Y
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Don't remember
Was a pre-departure beverage offered on the ground? Y
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers were offered and meal orders were not officially taken. In my experience, the in-charge comes by to take the meal orders which was not done. The crew just put the selection on a tray and I had to point to what I liked - it is not what I am used to, but it may all work better in the end as it makes it easier to choose.
Did crew offer a hot towel prior to the meal service? Y
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 2-3 hours
How was the quality of all the meals? Decent
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Not always

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, but YYZ did not seem to first unload the "priority luggage".

Overall experience/any other comments

1) One non-Asian crew member seemed to be frustrated when she was not able to understand/communicate with a mainland Chinese passenger. I was quite surprised with seeing the level of frustation - after all, this WAS a flight originating from PEK. Subsequently, a Chinese female crew member assisted.

2) The same Chinese female crew member did not seem friendly at all. As an international J passenger, I expected a much friendlier crew member.