<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bostonchef:
Because they're DIFFERENT!! Give me a break. a play, movie, game, they're all one-time events. We have no expectations of being reaccomodated because we KNOW WE CAN'T GO BACK IN TIME. Such comments irritate me, so sorry for my perhaps visceral reaction. And for the record, fact is, miss a movie and you'll usually get a refund. Air travel is a SERVICE: if I miss my haircut appointment, I'll get rescheduled (within reason--assuming I don't do this monthly); if I miss my doc's appt due to my sister's car accident, the receptionist will gladly waive the mandatory fee they charge no-shows. C'mon, don't go and oversimplify things: a flight is not a one-time deal--fact is, AA should have some sort of method by which they accomodate people in high-need/stress situations such as these--at least a few phone agents devoted to dealing with these. That, I believe, is what the original poster was trying to convey.
And as to insurance, frankly, travel insurance is difficult to find out about on this continent--it's not like it is in Europe where you're bombarded by ads. In the US there really are only a couple of carriers, and most people don't really hear about travel insurance and its importance. Mind you, that doesn't clear them of fault of ignorance, but it should be realized nevertheless.
--bc</font>
I am not sure why you are so upset. I am not sure what you mean by "going back in time". This person was booked for a certain flight on a certain day. If you buy a Yankees ticket, you are buying a ticket for a certain day. The fact that you can re-sell the Yankees ticket is irrelevent to the analysis since the reselling of the ticket does not translate to lost revenue to the Yankees whereas reaccomodating a PAX for AA may result in lost revenue (since AA could have sold that empty seat to someone else).
I am not saying I am absolutely correct, but I do believe I am not making a ridiculous argument here. With all due respect, let's try to have a debate instead of name-calling.
Thanks
