FlyerTalk Forums - View Single Post - Distressing (Sad) Call to AA Overheard at ORD AC
Old Jun 11, 2003 | 11:37 am
  #83  
GadgetFreak
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I agree with both of the above posts. I am not saying AA should match the LCCs cost. In many ways they have a better product. But clearly they need to get out of the box a bit. Maybe talk to customers flyging LCCs. One of the things those customers like is the simplicity of it. I think the huge mistake that the majors might make is to blame their current problems COMPLETELY on Sept. 11 and the general economic downturn and expect that all will return to what it was a few years ago. I dont see that happening ever. JetBlue is expanding, videoconferening is getting really good and so forth. They need to adapt, not hide and hope it goes away.
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