<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JonNYC:
I agree and in the future, with the passenger's "new" air carrier, if he ever has a similar problem again, and then gets the exact same answer from said new carrier, he can threaten to "never fly them again" as well. </font>
He wont have the same problem with Southwest, JetBlue or AirTran. The majors need to sell a rationally priced flexible ticket or they will continue losing money until they are gone.