Flight/Origin-Destination: AC204 YVR-YYC
Date: 14SEP10
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Very crowded
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? No delay


Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes. Pointer about 1/2" off from the point of touch
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30min
How was the quality of the meal/Onboard cafe? No food, short flight
Did the cabin crew offer water regularly throughout the flight? Only one service

Post departure
If you have checked baggage, did it arrive within reasonable period of time? No checked luggage

Overall experience/any other comments Map function works, a pleasant surprise. The IFE pointer is about 1/2" off from the point of touch. Need to touch on screen buttons about 1/2" off to make selection.