Flight/Origin-Destination: AC1161/YHZ-YYZ
Date: Sept 17
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Not especially. Was caused by Biz/Status passengers who needed an abnormally large amount of hand holding.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, same as always
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A (did for others though)
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Nobody was offered a newspaper on this flight. No menus were offered. Meal order taken in the air ("Would you like the chicken, beef or ravioli?") by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1hr
How was the quality of all the meals? Okay. Salad was a little disappointing again.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Offered numerous times during meal.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments Have the menus for YYZ-YHZ and return been lost? I haven't seen one yet this month (6 or 8 flights).