Flight/Origin-Destination: AC84 YYZ-TLV
Date: 16-Sep-2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes. Used OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? no, not available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes, food was fine, but difficult to find a working power supply
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes (eventually), but the 763 required a full system shutdown
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes, orders taken in the air
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2.5 hours. It was almost one hour after take-off for the mixed nuts to arrive
How was the quality of all the meals? good entree, full selection of snack and cook hot breakfast
Did the cabin crew continiously top up the beverage of your choice throughout the flight? not consistent. crew did what was required, but much of them spent the entire time behind the curtain. When I went up to ask for water, I stood for at least 3 minutes while two crew minutes walked around me and spoke to each other and never acknowledged me or asked me why I was standing next to them.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
Overall flight was good, but many of the crew seemed indifferent.