Originally Posted by
JFKSFOLAX_friend
So, it's okay to (basically) lie to a guest if the hotel doesn't think they will get pushback?
Once there was pushback, the hotel backtracked/changed their story. But, if the hotel assumed there wouldn't be pushback, it's okay to just make up a reason/provide a generic reason that may/may not be true?
I would not call it a lie as much as not telling the whole truth. As always, YOMV.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]