Sorry to hear about your trouble. Did you purchase it on continental.com?

The website will show the EQM you will receive. It is not always accurate, but in cases where the website promised you more than you were entitled to, CO has honored the higher number.

CO is probably not happy with the situation either, and a few extra EQMs is nothing to them. The problem is that if they grant you the bonus, they will open the floodgates.

From the bright side... This particular problem will be eliminated once CO and UA is one.