Flight/Origin-Destination: AC454 [YYZ-YOW]
Date: 16-Sep-2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes. Used OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a; was connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a
Was priority boarding offered (if applicable to your status) and efficient? Yes, and for the first time in a long time, the priority line worked.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? News papers distributed and drink orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) It took approx. 30 minutes to start service as there were weather-related issues with flight and seat belt sign stayed on.
How was the quality of all the meals? Cheese tray - fine.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? n/a


Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
I was quite impressed that FAs managed to get drinks and trays out to everyone in J (which was full) in the 10 minute window they had to do that. We had to eat fast, but it was greatly appreciated. Fast work, and Bravo!