Here's my contribution, even though I can't make it to the DO so someone else will have to ask it on my behalf: what's the deal with the BUMP (Bring Us More Passengers) program that Northwest used to offer?

I've heard lots of conflicting information about this - some ex-Northwest agents are still willing to perform a BUMP, while most PMDL agents are not. I've had some awkward moments at ticket counters that can be summed up as "you want me to do what with your ticket?", and it would be nice to get an official word on whether this is still a valid program.

If Delta is moving forward with BUMP, it would be nice for them to officially train ticketing agents on how it works so it's more predictable for us as frequent fliers.