Does DL plan to address the fact that PMNW customers have been particularly hard hit (but really everyone has) by a sharp increase in cost of awards AND reduction in availability of awards? Or is inflation (SkyPesos) just a fact of life now that we're part of the DL family?

Who made the decision to take away access to an honored, and much-loved group of agents (Chisholm) from top customers and now send them to much-less helpful, less informed and less empowered agents in SLC? On the surface it's a bad decision, but maybe there were other factors...what were they thinking?