Chase has system issue since Monday evening. The outage lasted thru the whole Tuesday and it has been on and off today. They finally said it was due to a 3rd party data base that has corrupted the system and the recovery process takes a very long time...

We were planning to go to the branch yesterday and then found out the online outage so decided to wait till the system being fixed. Today the system was still down in the morning and up / down many times in the afternoon.

It may be because of this, you are still being treated as existing customer by the system as now the data base is reloaded from days before...