Flight/Origin-Destination: AC26-AC218 [PVG-YVR-YYC]
Date: 13-Jul-2010
Cabin: Op-up J
Status: E

Pre departure
Was check in quick and efficient? Yes. I didn't try, but was wondering if they spoke French. I felt that it would be unconfortable if I did.
Did you use priority security (if eligible) and if so, was it quick and efficient? No, I did not find one at PVG
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, at YVR. Great!
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes, in both cases. In AC26, I was addressed by name, and the service directory came to chat a few minutes to each one individually as drinks were being served. As a matter of fact, I was considering writting to AC complimenting the crew.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Don't recall
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? On AC26, orders were taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Don't recall
How was the quality of all the meals? The ramen noodles were not that great.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? Bags were damaged. Baggage services were curteous, and was told to bring the suitcase to be repaired at an offcourced location. I was not very happy with their (suitcase repair company) service as I had to bring it back and they were not curteous and felt like they couldn't care less.

Overall experience/any other comments
Amazing experience which made my trip even more memorable. I have never been treated so well (on both segments).