I have always believed that the Customer is right Ung1 and if not happy, then let them know and never lay down and let them walk all over you.
Emirates is a big company and if you read alot of the threads on here, They dont really care on what the customer thinks, so i believe that i am in my right to bombard them with calls and Emails, Its the only way to get action from them.
what made me to mad with my recent issue was the fact that i was promised something if i showed proof and when i sent off the proof that i needed, I was refused what i was promised.

up-date
just got the changes for free.

Malc