Flight/Origin-Destination: AC158/YEG-YYZ
Date: Sept 13 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes, the airport is dead with only 1 red eye now.
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Would like to see a bit more food out. The soup is usually empty and 50% of the time there are no vegetables.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Active on ground until safety briefing. After safety briefing it was not active until we reached altitude.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A, but did for others
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menus on ground. Did ask on the ground if we wanted wake-up or not. Not sure of anything else as I slept the entire flight.
Did crew offer a hot towel prior to the meal service? Not sure
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not sure
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No need to

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A connecting

Overall experience/any other comments