Flight/Origin-Destination: AC602/YYZ-YHZ
Date: Sept 13 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A connecting
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? I think so
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menus at all (asked "Waffles or omelette"), orders taken front to back
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.25 hrs
How was the quality of all the meals? Okay
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Asked once, I said no, never asked again.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
This route is consistently skipping handing out menus on all my morning flights.