Originally Posted by
airoli
However, it is not true that those seats can therefore not be pre-assigned. The correct response should have been:
"Please note that your requested seats are facility seats. While I have gladly assigned them to you for now, please be advised that in case of passengers with special needs joining your flights, your seat assignment may have to change."
True, and also my experience. Also, if you don't like the answer, hang up and call again. Having said that, I noticed the holes in the wall at 1A and 1K for the bassinet and thought about this reply being somewhat odd.