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Thread: Delta Says It Wants a Better Online Purchasing Experience for Customers
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Old Sep 14, 2010 | 8:37 am
  #6  
jeff30189
 
Join Date: Jul 2009
Location: Phoenix
Programs: DL Million Miler, Skymiles GM, Marriott Lifetime Platinum Elite
Posts: 677
Originally Posted by Evan!
In the meantime I suggest using kayak.com. There I can filter just Delta, time range out, time range back, connecting airports, yes/no to RJs, layover duration, flexible travel days, number of stops, and more.

I then click-through to delta.com and 95% of the time I get exactly what kayak offered but a delta.com-initiated search could not produce.
SHHHHH!!!! Keep it quiet, otherwise Delta will buy Kayak and screw it up.

But yes, that is exactly what I do on every trip. With so many great examples of how online booking systems are supposed to work, why has DL been so reluctant for so long to address the issue?
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