I finally received a customer service response to two of my three "trades" I mentioned previously in this thread. One was canceled because of credit card issues -- probably the same credit card issues I outlined previously (of course, I did call and check (again) with my credit card company and nothing is wrong with my account or the card). The second trade was not completed "due unforeseen issues with the Posters account. Please feel free to come back and post/accept another trade." Well that's not likely to happen anytime soon. And, of course, the third trade -- the one that disappeared -- has yet to be even addressed. It's just no longer and apparently trades with which I have a confirmation code for and a print out for exist solely in my imagination...

In addition, Points.com is SERIOUSLY harming others who are ignorant of the fact that they can't just trade any airline miles for another airline miles. It's a huge disservice, especially to JetBlue clients (and JetBlue themselves) -- as they've introduced trades with them and I can't imagine their customers experience are any better. Sad, sad, sad...