Excerpt from Crankyflier.com

First up this week is my discussion with Bob Kupbens, the man who runs eCommerce for the airline. Yes, that includes the website, which many of you know and hate. But there’s good news for you. Delta actually does know what’s wrong and it’s going to be fixed. (Don’t worry, they can’t fix everything, so I’m sure there will still be something to complain about.)

But that’s only part of it, and there are still some defects from the merger integration that they’re still working through. Most of those major ones have been completed, and they can start turning their efforts to more work on enhancements.

I brought up the award calendar and he nodded his head. The team is well aware that people are not happy with it, and some improvements are already there. But more is coming, he promises. Then he started talking about things that I find more exciting.

Full story: http://crankyflier.com/2010/09/13/de...mers/#comments