Flight/Origin-Destination:AC 7813 YYZ-YSB
Date:September 9th,2010
Cabin:Y
Status:SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Kiosk seemed slow
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No,used MEX Lounge
Was priority boarding offered (if applicable to your status) and efficient?Yes
If there was a delay, did the gate agent provide timely updates?N/A

Onboard - J cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Was a pre-departure beverage offered on the ground?
Did crew offer to hang your jacket?
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - Y cabin: Seat 1c(premium seat)
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates?N/A
Was the IFE activated on the ground? N/A
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Approx.10 minutes
How was the quality of the meal/Onboard cafe? Excellent packaged snack
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?N/A

Overall experience/any other comments
F/A offered water/sodas....3 times.Extremely friendly individual.Seat 1A was blocked/empty.Would definately take this flight again