Flight/Origin-Destination: AC159/YYZ-YEG
Date: Sept 10 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A connecting
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes. The PA at gate 132 was way too quiet and many people couldn't hear the announcements.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A. Seatmate had to request that his was hung though.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground. Orders, by status, in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hrs
How was the quality of all the meals? Salad was horrible. Was simply made up of romaine lettuce that was mostly the stalk. There was hardly any visible cheese on any that I got a glimpse of.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The FA working the J cabin was very attentive and did a good job keeping our drinks filled as well as performing the meal service. The only complaint is that her knowledge of wine didn't even include knowing the varieties. When asked for a Sauvignon Blanc she just produced a blank stare and then proceeded to check the labels on all the red wines on the cart. A small amount of training for these FAs would make this part of the service seem much more polished.