Originally Posted by
expert7700
Gate agents have gotten better at weeding out many who don't have outward symptoms. Sure they cannot legally ask why, but I've heard several agents ask the passenger "OK what kind of special assistance does your condition require". If they say early boarding, an aisle seat, extra time to walk down the jetway, etc, I've seen the FA write Family Boarding (between A and B group) and refuse preboard passes.
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It sounds like lawsuits waiting to happen.
The agentsalso seem to be in violation of company policy.
They are not supposed to dig into the specifics of the handicap.