I was able to run around the system using a new credit card each time (though if you try and use it a second time, it won't take and will be flagged as declined), and placed (on separate days) two different trades. One on August 26 that in the "account history" section is still shown as "pending" -- no action has occurred -- and another one on Sept 1st that has now completely disappeared (and YES I am sure I placed the trade -- I received a confirmation # which I promptly printed out). And both of these trades were for different accounts. And a third trade -- one that I posted early on (early August-ish) -- was accepted by someone early Sept and that too is still "pending", even though it's beyond the promised 72 hours for a trade to be finalized. And I even saw a post in their "exchange" board that says "DO NOT USE THE TRADE FUNCTION ON POINTS.COM -- IT DOES WORK" -- which, I now know. Great...my advice: until they go back to their old system or PROVE they've fixed their new one, don't do trades (though, for some reason, I have had no problem with their exchange function).