Originally Posted by lighthouse206

OK - so I know I have seen people on the flight standby list AND the F standby list simultaneously - are these typically nonrevs since revenue passengers must be cleared into Y before they can be on the list for F?

You just answered your own question...Non-Revenue Passengers are simultaneously listed on both Standby & Upgrade Lists.

Lastly - what appears to have happened then is that the gate agent simply left us on "standby" after we'd checked in, and then processed non-elites into F (such as the service member in uniform) before moving us from standby into Y. Is this considered OK at CO?

Again - really just trying to understand what CO's policies really are...

I used to work for Continental Express, albeit not in an Airport Customer Service position but my understanding of the event sequences as described by YOU...The Agent followed procedure ONLY if he cleared Upgrades before Standbys...This is common to free up seats in Y for those who are on standby so I would say the upgrade to the serviceman was kosher if the agent followed the proper chronological order.

Originally Posted by lighthouse206

What I found objectionable was the fact that the Kiosk couldn't (or wouldn't) even do what I wanted - it could move me to a flight I didn't want, then only the agent could put me on standby for the flight I really wanted... it seemed like a waste of time and something he could have done with a few keystrokes (which he wound up doing anyway....)

To each own...